Question 1

Do you provide tables, chairs, decor, etc..?

Accepted Answer

A: We provide 8 glass tables, 50 party chairs, 2 conference-size tables, a sofa, lounge table and 2 lounge chairs for the lounge area at no additional cost.

Question 2

Are bathrooms available in the space?

Accepted Answer

Yes, We have two bathrooms located in the space

Question 3

Is there a damage deposit?

Accepted Answer

Yes, all reservations require a $1,000 Refundable deposit.
Deposit will be returned upon event completion after inspection.

Question 4

What are your operating hours?

Accepted Answer

Our venue is open Monday - Sunday - All day (24 hours)

Question 5

Is event insurance required?

Accepted Answer

Yes, We require event insurance

Question 6

Is outside catering allowed?

Accepted Answer

Yes, Catering is allowed

Question 7

What is your cancellation policy?

Accepted Answer

You may cancel your booking until 30 days before the event start time and receive a full refund. You may cancel your booking between 30 days and 24 hours before the event start time and receive a 50% refund. Booking cancelations submitted less than 24 hours before the event start time are not refundable.

Question 8

Do you allow viewings prior to booking?

Accepted Answer

We no longer offer tours or walk-throughs prior to booking due to a high rate of no-shows. As our venue is not open to the public, accommodating such visits requires us to open the venue specifically for each individual appointment, which is not a feasible arrangement. Moving forward, a reservation will be considered an indication of commitment. Please note that reservations may be canceled for a full refund up to 7 days prior to the event date should you need to make changes. Alternatively, we are happy to provide additional photos if necessary. Thank you for your understanding.

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